CCEO’s message

Everything begins and ends around the Customer Experience.

If your customer thinks you did a good job, he (or she) will give you more business and spread the message to other potential customers, potentially leading to exponential returns.

If your customer thinks you scr**** up, he will not only give you zero business but also spread a negative message, potentially leading to exponential losses.

What makes a great Customer Experience?

By ensuring a Successful Customer Outcome (SCO), for the customer and the customer’s customers – this involves looking at everything through the Customer’s eyes, known in our world as “Outside In”.

Achieving SCO is part art and part science!

Interested to know more?
Contact us and we’d love to share our thoughts!

Mahesh Mirchandani
Chief Customer Experience Officer

Photo 04-09-2013 05 01 26


Office 1004, Al Moosa Tower 1
Next to Emirates Towers Metro
Sheikh Zayed Road

Office Phone +971 4 359 1320

Post Box 52679
Dubai, United Arab Emirates